Repair and service shops
Built for the shop where the owner is also under a hood
One or two technicians, no service advisor, and paperwork that waits until after close. MecanoPro is the shop that answers the phone while your hands are busy.
- Open job Brake service, clock running
- Booking request Thursday 10:00, pending
- Missed call, 2:14 p.m. Text sent automatically
- Website chat Hours and services answered
- Invoice 1043 Paid by card, online
- Tonight's paperwork None
The missed-call text is the Phone system, which comes with Elite. The chat is MecanoPro AI, an add-on.
What gets in the way
Sound familiar?
- Invoicing happens at night, because the day belongs to the vehicles.
- Missed calls are missed jobs - there is nobody at the desk to catch them.
- Chasing payment after the customer drives away is its own second job.
One afternoon, with your hands under a hood
One or two technicians, no service advisor, and paperwork that waits until after close. Here is what MecanoPro does while you are working.
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While you work
Customers book themselves Growth and up
Your website takes the request any hour, with a date, a time inside your hours and the vehicle, and it lands on the schedule as pending. You approve or decline it when you put the wrench down, choosing the bay and the time.
- A request is not a booking. Nothing is confirmed until you approve it, and the customer's first message says so.
- You choose who is told when a request arrives, by email, text and an alert.
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The phone
A missed call is a missed job
With the Phone system, a call you could not take is answered automatically by text, so the job does not go down the road. The call is recorded, transcribed and summarised on the customer's record, so nobody replays the audio to find the price.
- Every text and email stays in one thread on the customer, whoever sent it.
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The chat
Someone on your website with a question
MecanoPro AI answers the questions your site already gets, such as hours, services and what you work on, in English or French, and the first message creates a lead. It sees only public information, and it never looks up a customer.
- A question like "is my truck ready?" stops the assistant and alerts you. A person picks it up.
- When anyone on your team texts that customer, the assistant steps back for twelve hours.
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In the bay
Write it up without leaving the car
The work order page is built for a tablet at the bay, with big buttons and auto-save. Dictate the concern, the cause and the correction instead of typing them with gloves on, and clock on and off each job.
- Each job is approved on its own on a signed quote, so the customer can accept the brakes and decline the rest.
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Pickup
Invoice from the bay, paid before they leave
Close & Invoice builds the invoice from the work order, with labour, parts, sublet and fees as their own lines. Send it by email or text, and a Stripe payment request lets the customer pay by card before the vehicle leaves. What is outstanding is tracked with how long it has been, so chasing payment is not a second job.
- Text or email the customer that the vehicle is ready, with the message written for you. A person sends it.
The parts of MecanoPro this shop uses
Each one is a real module, and each is explained on its own page.
Where it stops and you start
A one-bay shop cannot afford software that creates work. Here is what MecanoPro leaves to you.
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Some of this is a plan up
Online booking and the website come with the Growth plan and above, the Phone system with Elite, and MecanoPro AI is an add-on. Scheduling, work orders, quotes and invoices come with every plan.
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The assistant hands over, and so should you
MecanoPro AI answers from public information only. Repair status, a price on a particular vehicle or anything about a customer goes to a person, and an alert tells you so.
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Nothing is sent on its own
Moving a job or finishing the work does not message the customer. The ready text, the payment request and the signature request are each a tap, so nobody hears from you before you mean them to.
See it on your own jobs
Book thirty minutes and we will walk through it on your own work orders. No pressure and nothing to sign.
See it running on your own work orders
Thirty minutes, at a time that suits the shop. We load a few of your real jobs in and you tell us where it would break.