Communications
The phone system that already knows who is calling
Make and take calls inside MecanoPro. Every call is recorded, transcribed and summarized on the customer's record, and every unknown caller becomes a lead before anyone picks up.
Elite and up
One system
The phone and the customer record are one thing. No second login, no notes to retype.
A real phone system
Lines, ring groups, transfers and voicemail, without a separate phone box to manage.
Included with Elite
The phone system, recordings, transcripts and summaries come with the Elite plan.
A full phone system, inside your CRM
Everything a service counter needs from a phone, without a second system to open.
Every call feature
Extensions, ring groups, transfers, hold, voicemail and call queues.
Click to call
Click any phone number in the CRM to start the call instantly, with no manual dialing.
Call recordings
Each call is recorded and attached to the customer, playable from their file.
Call transcripts (Requires AI)
Searchable text of what was said, so you find the promise without replaying the audio.
Call summaries (Requires AI)
A few lines on what matters and what to follow up, written the moment the call ends.
All calls linked to client or lead profiles
Every call is attached to the right record, so the full history of conversations with a customer or lead is in one place.
Missed-call auto reply
An SMS and an email go out at once, so the customer does not ring the next shop.
Call notes
Add a note during or after the call and it stays on the customer's record.
Tracking and reports
Call volume, and how each call was handled.
Leads created for you
An unknown number becomes a lead, with the number and the recording attached.
Never lose a lead to a missed call
When a number the system does not recognize calls, a lead is created before you answer, with the phone number, the recording and the transcript attached.
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An unknown number calls
A customer who is not in your CRM yet.
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The lead exists before you answer
The number, the time and the recording are already on the record.
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Your team talks instead of typing
No more names scribbled on a scrap of paper.
Phones tailored to your shop's needs
Fixed phones
Fixed IP phones that accommodate the number of lines your team needs.
Cordless phones
Cordless options for taking a call on the shop floor, in the bay or out on the lot.
Hands-free options
Headsets and intercoms for when your hands are busy under a hood.
What happens when nobody picks up
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The call goes unanswered
Everyone is busy under a car, or the shop is closed.
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The caller hears back
An SMS and an email go out immediately.
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A lead is created
With the number, the time, and the customer record if one already exists.
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Someone calls back
With a reminder assigned and the context of the missed call attached.
What it changes at the counter
Settle "what did we quote?"
Search the transcript for the price instead of replaying twenty minutes of audio.
Coach from real calls
Play back how a booking was handled, from the customer's own record.
Cover every shop
One phone system across several locations.
Included with Elite
The phone system, recordings, transcripts and summaries are part of the Elite plan.
See it running on your own work orders
Thirty minutes, at a time that suits the shop. We load a few of your real jobs in and you tell us where it would break.