Specialty and fast-service shops
Volume you can measure, and customers who come back on time
A ten-minute service only works as a business if the eleventh minute is already booked and the customer returns in three months without being chased.
- Vehicle 2017 Toyota Corolla
- Mileage in 112,400 Km
- Customer concern Oil change
- Job Oil and filter - Done
- Quality check Service light reset
- Found, not done Cabin air filter
- Promised 11:30 a.m.
The air filter was deferred. Its follow-up date is three months out, on a list someone has to call from.
Vehicle ready. One tap, message already written.
What gets in the way
Sound familiar?
- The job is faster than writing it up.
- Nobody knows which customers are overdue until they show up somewhere else.
- Bulk oil and filters walk out the door unaccounted for.
A ten-minute service, from door to door
The job is faster than writing it up, so the write-up has to be nearly nothing. Here is what MecanoPro does at each step.
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At the door
Write it up in the time it takes to say hello
For a walk-in, New Work Order. Choose the client and the vehicle, enter the mileage in, add the customer's concern and a key tag, and the promised time, and the page is built for a tablet at the bay with big buttons and auto-save.
- The mileage in goes into the vehicle's mileage history, so every visit adds a reading without anyone doing it twice.
- A vehicle that already has an open work order offers to add to it instead of opening a second one.
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The price
A service priced once
Build the quote from saved services and parts, so an oil change is the same price on Friday as on Monday. The oil and filter come off the shelf, and stock counts move when a part is used on a job.
- Cost and sell price sit on every part, so the margin on a job is real, and Parts Margin shows on the analytics page.
- Take from stock or order from a vendor: the job knows which, and an open work order reserves what it needs.
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In the bay
Started, finished, checked
The technician clocks on and off each job, and the work order moves through its stages. If you use the quality check, it is a checklist you define, like Wheel torque checked or Service light reset, and without it a work order simply ends at Complete.
- Only one clock runs at a time for a technician, and the board shows overdue promised times in red.
- Labour can be billed at sold hours, the flat rate, or at clocked hours. Flat rate is the default.
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Ready
Paid before they pull away
Close and invoice, then text or email that the vehicle is ready. The invoice goes out by email or text, and a Stripe payment request lets the customer pay by card from their own phone.
- The ready message is written for you and sent by a person, in the customer's language.
- Customers can follow their vehicle on a private status page with no sign-in.
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Three months later
The customer who has gone quiet
A technician can raise a finding on the job, such as a dirty cabin air filter, and the advisor prices it. If the customer declines or defers it, a follow-up date is set, three months out unless you choose another.
- The Declined Work report lists what is due, with the vehicle, the mileage at the time and the estimate, and Quote Again turns a line into a new quote in one step. It is a call list: nothing is sent on its own.
- With the Marketing suite, you can build a segment from invoice history and text or email it, or enrol a group in a sequence of follow-ups by hand.
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Friday
Know your day, not just your till
Analytics shows vehicles checked in, average repair time, how often the vehicle was ready on time, and the average invoice, all built from the work orders you already write.
- Most Common Jobs and Sales Mix show what the shop is really selling.
- Technician Efficiency compares sold hours with clocked hours for each technician, with a CSV export.
The parts of MecanoPro this shop uses
Each one is a real module, and each is explained on its own page.
Where it stops and you start
Volume only works when the details are not your problem. Here is what MecanoPro leaves to you.
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There is no mileage-based reminder
MecanoPro keeps the mileage at every visit, and a follow-up date on work the customer deferred. It does not work out that a vehicle is due for its next oil change and message them. The follow-up is a list for someone to call from, or a segment you send to.
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The ready message is sent by a person
Nothing is sent on its own when a work order reaches Ready. Someone taps the text or the email, which is also why nobody is told a vehicle is ready before it is.
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Efficiency assumes a full day
The efficiency report counts every technician as available whenever the shop is open, so a day off reads as low productivity until you account for it.
See it on your own jobs
Book thirty minutes and we will walk through it on your own work orders. No pressure and nothing to sign.
See it running on your own work orders
Thirty minutes, at a time that suits the shop. We load a few of your real jobs in and you tell us where it would break.