Mobile, fleet and heavy service
Your whole shop, from the driver's seat
No counter, no filing cabinet, no back office. Quote it, get it approved, do the work and take the payment before you drive to the next address.
- Job Front brake pads and rotors
- Vehicle 2019 Subaru Outback
- Last brakes Mar 12, 81,950 Km
- Quote Sent by text
- Signature Signed on the customer's phone
- Payment Card, online
- Next stop 2:30 p.m., Laval
The ready message and the payment request are taps by you. Nothing is sent on its own.
Signed and paid before you drive to the next address.
What gets in the way
Sound familiar?
- Everything has to happen on a phone, in a driveway, sometimes in the rain.
- Getting paid on site is the difference between a good week and a chase.
- The next job's address, vehicle and history need to be one tap away.
One job, from the booking to the next address
No counter, no filing cabinet, no back office. Here is what MecanoPro does at each step of a driveway job.
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The booking
The request arrives while you are under a hood Growth and up
Your website takes the request with a date, a time inside your hours and the vehicle, and it lands on the schedule as pending. The people you choose are told by email, text and an alert, and you approve it with a technician and a time.
- A request is not a booking. Nothing is confirmed until you approve it, and the customer's first message says so.
- A page for each town you serve, with its own address, helps local searches find the mechanic who comes to them.
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The day
Every stop on one schedule
Locations are the bays or places work happens in, so each van or each area can be a column of its own. The Technician View shows who is busy and who is free.
- MecanoPro installs as an app on the device you already carry.
- Reminders go out by text, email or both, and the customer confirms or cancels from a link with no login.
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Arriving
The customer's history is already on your phone
Open the vehicle and read its page before you knock: service history, mileage history, quotes, invoices, inspections and photos, each on its own tab. What was done last time is a glance, not a phone call.
- Check In opens the work order from the appointment, and a walk-up job opens with New Work Order.
- Dictate the concern, the cause and the correction instead of typing them with gloves on.
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The finding
Quote it, and get it approved, standing beside the vehicle
Raise what you found as a Finding with labour hours, suggested parts and photos. Put the waiting jobs on a quote and text it for signature, and the customer signs from their own phone with no app and no account.
- Each job is approved on its own, so the customer can accept the brakes and decline the struts.
- Or have them sign the work order on a tablet or a phone, with the signed copy kept on the record.
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The payment
Paid on the spot
Close the work order and invoice it, then send a Stripe payment request: the customer pays by card on Stripe's own page, from their phone. Or charge a card they have saved with you.
- What is outstanding is tracked with how long it has been, so getting paid is not a chase.
- The ready message is written for you and sent by a person, in the customer's language.
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Missed calls
Your hands are busy and the phone rings
With the Phone system, a call you could not take is answered automatically by text, so the job does not go down the road. Calls are recorded, transcribed and summarised on the customer's record.
- Every text and email stays in one thread on the customer, whoever sent it.
The parts of MecanoPro this shop uses
Each one is a real module, and each is explained on its own page.
Where it stops and you start
Working out of a van is a lot of improvising. Here is what the software leaves to you.
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It schedules the stops, not the drive
Each stop has its place, its time and its technician on one schedule. MecanoPro does not plan the route between them.
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The texts need the right parts connected
A signature request by text or email needs the E-Signatures module, and a text needs text messaging connected. A person taps each one: nothing is sent on its own.
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Missed-call text-back is the Phone system
It is part of the Phone system, which comes with the Elite plan. The rest of this page works without it.
See it on your own jobs
Book thirty minutes and we will walk through it on your own work orders. No pressure and nothing to sign.
See it running on your own work orders
Thirty minutes, at a time that suits the shop. We load a few of your real jobs in and you tell us where it would break.